Frequently Asked Questions About MLM Software

MLM software (Multi-Level Marketing software) is a specialized business management platform designed to automate all operations of a network marketing or direct selling company. At its core, it tracks distributor hierarchies through a visual genealogy tree, calculates multi-tier commissions in real time, and manages the full member lifecycle.

When a distributor recruits a new member or makes a product sale, the software instantly computes and credits bonuses to every qualifying upline member according to the configured compensation plan rules. Key functionalities include:

• Real-time commission calculation and crediting
• Genealogy tree visualization and downline management
• E-wallet management and withdrawal processing
• Product catalog, orders, and inventory management
• KYC/AML compliance and identity verification
• Admin dashboard with reporting and analytics

Global MLM Software has powered 2,500+ such businesses across 50+ countries since 2012, supporting all major compensation plan types.

MLM software is used across a wide range of industries worldwide. Any business that relies on network-based distribution, referral commissions, or tiered recruiting can benefit from automated MLM software. The most common industries include:

• Health & Wellness: Supplements, nutrition, fitness products
• Beauty & Cosmetics: Skincare, personal care, makeup lines
• Financial Services: Insurance, investment plans, ROI programs
• Cryptocurrency & Blockchain: Crypto trading clubs, DeFi MLM
• Travel & Tourism: Travel clubs, holiday packages, memberships
• E-commerce & Retail: Product-based direct sales
• Educational Services: Online courses, training programs
• Energy Products: Solar, utilities, green energy referral
• Telecommunications: Airtime, broadband, data services
• Gift & Donation Programs: Gift exchange, peer-to-peer giving networks

Yes, there are key differences. MLM software manages multi-tier commission structures where distributors earn from their own sales AND from the sales of everyone they recruit (their downline), often across unlimited levels. It includes genealogy tree management, rank advancement, binary/matrix placement, and complex bonus types.

Affiliate marketing software typically handles single or two-tier referral commissions — an affiliate earns a commission when someone they referred makes a purchase. There is usually no hierarchical team structure or deep multi-level earning.

Global MLM Software offers both affiliate marketing software and full MLM platform solutions, and can build hybrid systems combining both models.

Global MLM Software Solutions was founded in 2012 in New Delhi, India, and has been building enterprise-grade MLM platforms for over 12 years. During this time, we have:

• Delivered 2,500+ successful MLM software projects
• Served clients in 50+ countries across 6 continents
• Built 150+ person expert team of engineers, consultants, and support specialists
• Supported all 14 major compensation plan types
• Maintained a 4.9★ client satisfaction rating (487 reviews)

Our founding date, team size, and client portfolio are transparent signals of our authority and trustworthiness in the MLM technology space. Learn more on our About page.

Absolutely. We offer a completely free, no-obligation personalized demo of our MLM software platform. During the demo session, our product specialists will:

• Walk you through all admin and distributor panel features
• Configure a live demo environment matching your compensation plan
• Demonstrate commission calculations in real time
• Show mobile app functionality on iOS and Android
• Answer all your technical and business questions

We limit demos to 20 sessions per week to ensure quality, so early booking is recommended. Request your free demo or call us directly at +91-9758521366.

We offer both cloud-hosted (SaaS) and self-hosted (on-premise/VPS) deployment options to suit your infrastructure preferences and compliance requirements.

Cloud-hosted: Fully managed on our AWS/Azure infrastructure, 99.9% uptime SLA, automatic updates, daily backups, and zero infrastructure overhead. Fastest way to go live — typically 48 hours.

Self-hosted: Deployed on your own server, VPS, or private cloud. You have full control over data, customization, and third-party integrations. Suitable for enterprise clients with strict data residency requirements.

Learn more about our SaaS MLM Software and Enterprise MLM Software options.

Yes. Our MLM platform includes full multi-language support with 15+ built-in language packs and the ability to add custom translations. Supported languages include English, Hindi, Arabic, Spanish, French, Portuguese, Chinese (Simplified), Indonesian, Thai, Vietnamese, and more.

Admins can switch the platform language from the backend settings. Each distributor can also choose their preferred language independently, making it ideal for multinational MLM networks operating across different linguistic regions.

Yes. Our platform is architected for enterprise-scale operations. Our cloud-native infrastructure can handle 1,000,000+ active distributors with no degradation in performance. We use:

• Horizontal auto-scaling on AWS/Azure clusters
• Redis caching for lightning-fast genealogy tree queries
• Asynchronous commission processing engine (batch + real-time modes)
• MySQL with read replicas for high-throughput reporting
• CDN-backed assets for fast global access

We have clients with 100,000+ active distributors running daily on our platform with 99.9% uptime. Our Enterprise MLM Software tier includes dedicated infrastructure and SLA guarantees.

The best MLM compensation plan depends on your business model, product type, team culture, and growth objectives. Here is a brief guide:

• Binary Plan: Best for fast-growing teams emphasizing recruitment. Simple two-leg structure with pairing bonuses.
• Unilevel Plan: Ideal for product-focused businesses. Unlimited width, controlled depth with level commissions.
• Matrix Plan: Perfect for controlled growth. Fixed width & depth creates exclusivity and spillover.
• Generation Plan: Rewards experienced leaders with deep team override commissions.
• Breakaway Plan: Motivates rank advancement. Leaders break away to earn independent override groups.
• ROI/Investment Plan: Suited for investment programs with fixed return percentages.
• Hybrid Plan: Combine any 2–3 plans for unique business requirements.

Our consultants perform a free business model analysis to recommend the optimal plan for your specific goals. Book a consultation today.

A Binary MLM plan places each distributor at the top of two legs — a left leg and a right leg. Every new member is placed under one of these two legs, either directly or through spillover. The tree grows infinitely deep on both sides.

The pairing bonus is calculated when both legs accumulate equal Business Volume (BV). When the weaker leg matches the stronger leg at a defined BV threshold, a pairing bonus is triggered (typically 10–15% of the matched BV). Unmatched BV is carried forward to the next cycle.

For example: Left leg = 500 BV, Right leg = 400 BV. The system pairs 400 BV × 10% = $40 pairing bonus. 100 BV carries forward in the left leg.

Learn everything about our Binary MLM Software including 8 commission types and worked calculation examples.

Unilevel Plan: Each distributor can sponsor an unlimited number of front-line members (unlimited width), but commissions are typically paid on a limited number of levels deep (e.g., Level 1 = 10%, Level 2 = 5%, Level 3 = 3%). All personally sponsored members are on Level 1. It is the simplest, most transparent plan and works best for product-focused companies.

Generation Plan: Adds a "generation" or "rank break" concept on top of the level structure. A new "generation" begins whenever a distributor of a certain rank appears in the downline. Override commissions are earned on entire generations rather than fixed levels, rewarding leaders for building deep, strong teams. More complex but highly motivating for senior leaders. Learn about our Generation MLM Software.

Yes. Our platform is specifically built to support hybrid and fully custom compensation plan configurations. You can combine any two or more plan types — for example:

• Binary + Unilevel hybrid (team building + retail sales)
• Matrix + ROI hybrid (fixed positions + investment returns)
• Generation + Stairstep hybrid (rank qualification + override)

We have built 500+ custom hybrid plans for clients with unique business models. Our commission engine can handle parallel plan calculations, rank-conditional bonuses, capping rules, hold-back percentages, and recycling logic simultaneously. See our Custom MLM Software page for detailed capabilities.

A Board MLM plan (also called a "Revolving Matrix") works by placing members on a fixed-size board (e.g., 2×2 = 4 positions, or 3×2 = 6 positions). Once a board fills completely, it splits: the top position cycles out with a reward (cash, product, or re-entry), and two new boards are created from the split.

Key features: Automatic recycling and re-entry mechanism, board splitting visualization, cycle rewards tracking, position carryover management, and anti-fraud duplicate entry prevention.

Board plans are popular for gift programs, product-funded networks, and peer-to-peer gifting communities. Learn more about our Board MLM Software.

Our commission engine supports 20+ bonus types across all compensation plans, including:

• Direct Referral Bonus — for personally sponsoring a new member
• Level / Depth Bonus — commissions paid level-by-level down the tree
• Pairing Bonus — binary left/right BV matching
• Rank Advancement Bonus — one-time reward for achieving a new rank
• Fast-Start Bonus — accelerated commissions during a new member's first 30–90 days
• Leadership Override Bonus — earnings on breakaway leader groups
• Generation Override — commissions on generational group volumes
• Matching Bonus — percentage of downline commissions matched back to upline
• Global Pool / Leadership Bonus Pool — profit-sharing from total company volume
• Car Fund / Lifestyle Allowance — recurring rank-based rewards
• ROI / Daily Returns — investment-based daily or weekly percentage returns
• Retail Profit Margin — difference between wholesale and retail price

A Monoline MLM plan (also called a Single-Line Queue or FIFO Queue plan) places all members in a single linear queue on a first-come, first-served basis. Unlike binary or matrix plans, there is no branching — everyone joins the end of the line and moves forward as new members join behind them.

When a member reaches the front of the queue and enough members have joined behind them, they receive their payout (cash, product, or position upgrade) and may re-enter the queue. This creates a highly transparent, easy-to-explain income model.

Explore our Monoline MLM Software with automated FIFO queue engine, real-time queue position tracker, and re-entry management.

Stairstep Plan: Members advance through rank levels (steps) by meeting cumulative personal or group volume targets. Higher ranks earn higher commission percentages. A key feature is "rank compression" — if a distributor between you and your downline doesn't qualify for a rank, you compress past them to earn the differential override. Explore our Stairstep MLM Software.

Breakaway Plan: Adds a "breakaway" event on top of the stairstep structure. When a downline distributor reaches a defined leadership rank, they "break away" from your group and operate as an independent unit. You then earn an "override commission" on their entire group volume rather than direct level commissions. This incentivizes leaders to build leaders, not just large personal groups. See our Breakaway MLM Software.

Cryptocurrency MLM software combines traditional multi-level marketing structure with blockchain-based payment systems. Key features include:

• Support for 50+ cryptocurrencies (BTC, ETH, USDT, BNB, TRX, etc.)
• Smart contract-based automatic commission distribution
• Built-in crypto wallet with deposit/withdrawal management
• Real-time USD/crypto conversion for earnings display
• KYC/AML identity verification for regulatory compliance
• Blockchain transaction audit trail for transparency

Our Cryptocurrency MLM Software supports all major plans (Binary, Matrix, Unilevel, ROI) with crypto payment rails, making it ideal for crypto clubs, DeFi referral programs, and blockchain-based direct selling networks.

Our MLM software pricing is transparent and flexible to fit businesses at every stage. We offer three primary pricing models:

• SaaS Monthly Subscription: Pay-as-you-go with no upfront costs. Ideal for startups and growing businesses. Scales with your member count.
• One-Time License: Single upfront payment for lifetime ownership. Suitable for mid-to-large businesses wanting full data ownership.
• Revenue Share / Custom Enterprise: For large-scale deployments where pricing is negotiated based on transaction volume and member count.

Pricing varies based on: selected compensation plan(s), number of active members, add-on modules (mobile apps, ecommerce, advanced reporting), and deployment type (cloud vs. self-hosted). Contact us for a free, customized quote — no commitment required.

We offer a 30-day risk-free trial for qualifying clients. The trial includes full access to a demo environment configured to your compensation plan, so you can thoroughly test all features before committing. If you are not fully satisfied within 30 days, you receive a full refund — no questions asked.

Additionally, a free live demo is available to all prospects before any purchase decision. Simply fill out the demo request form and we will set up your personalized demo within 24 hours.

No hidden fees. Every quote we provide includes a complete, itemized breakdown of all costs upfront: software license/subscription, setup/onboarding fee, hosting (if cloud), training, and support tier. There are no surprise charges after contract signing.

Additional costs may apply only if you request features or modules outside the original scope — in which case we provide a formal change order with pricing before any work begins. Our pricing transparency is one of the most cited reasons clients choose Global MLM Software over competitors.

Yes. We have dedicated pricing programs for:

• Startups (< 2 years old): Up to 30% discount on first-year subscription with flexible payment terms
• NGOs & Non-profits: Special pricing for donation-based and social impact network programs
• Volume discounts: Reduced per-member pricing for networks exceeding 10,000 active members
• Annual vs. monthly billing: Save up to 20% by paying annually vs. monthly

Contact our sales team directly at +91-9758521366 or via WhatsApp to discuss your specific situation and receive a tailored quote.

Our white-label MLM software package includes complete rebranding of the entire platform under your company identity. The white-label fee typically includes:

• Complete logo, color scheme, and brand identity replacement
• Custom domain setup (yourdomain.com)
• White-label mobile apps (iOS + Android) published under your App Store/Play Store accounts
• Removal of all Global MLM branding from admin and distributor panels
• Custom email templates with your brand
• Custom SMS/notification sender IDs

White-label is included as a standard feature in our Professional and Enterprise plans. For SaaS starter plans, it is available as an add-on at a one-time branding setup fee.

Yes. Our SaaS platform is fully elastic. You can upgrade or downgrade your plan at any time from the admin panel or by contacting our support team. Upgrades take effect immediately; downgrades take effect at the start of the next billing cycle.

No data is ever lost during plan changes. All distributor records, genealogy tree structure, commission history, and e-wallet balances are preserved. We also offer a guided migration process if you are switching from another MLM software provider.

Deployment time depends on the complexity and customization level:

• Standard SaaS (pre-configured): 48 hours — platform is live with your branding and compensation plan settings
• Moderately customized (some plan rule adjustments): 1–2 weeks
• Fully custom development: 3–8 weeks depending on unique features, third-party integrations, and mobile app requirements
• Enterprise migration from existing software: 4–12 weeks including data migration, testing, and parallel run

All projects include a dedicated project manager, development timeline, milestone tracking, and a staging environment for client UAT (User Acceptance Testing) before go-live.

Our MLM platform is built on a modern, enterprise-grade technology stack:

• Frontend: React.js / Next.js — fast, SEO-friendly, component-based UI
• Backend: Node.js & PHP (Laravel) — scalable REST API architecture
• Database: MySQL + Redis — relational data with high-speed caching
• Infrastructure: AWS / Azure — auto-scaling, multi-region deployment
• Mobile: React Native — single codebase iOS + Android apps
• Security: TLS 1.3, AES-256 encryption, 2FA, WAF, DDoS protection
• AI/ML: Fraud detection, predictive analytics, churn prevention models
• Blockchain: Smart contract integration for crypto MLM platforms

Yes. Our platform includes a comprehensive RESTful API that allows you to integrate with virtually any third-party system. The API covers all core modules: member management, genealogy tree, commission records, e-wallet transactions, product orders, KYC status, and admin operations.

Popular integrations include: CRM systems (Salesforce, HubSpot), ERP platforms, custom ecommerce websites, external payment processors, SMS gateways, email marketing platforms (Mailchimp, SendGrid), and custom BI/analytics dashboards. Full API documentation with Swagger/Postman collections is provided to every client.

Yes. We provide a professional data migration service for clients switching from another MLM software platform. Our migration team can import:

• Complete distributor/member database (names, contacts, KYC data)
• Genealogy tree structure (sponsor/placement relationships at all levels)
• Historical commission records and e-wallet balances
• Product catalog and order history
• Rank/title assignments

We have successfully migrated from platforms including Epixel, IOSS, Infinite MLM, and custom-built systems. Migration projects include parallel running (old + new system simultaneously) and a reconciliation audit before final cutover to ensure zero data loss.

A replicated website is a unique, personalized version of your company's main marketing website automatically created for each distributor. Each distributor gets their own URL (e.g., yourbrand.com/username) with their personal referral code embedded, so any signup or purchase from their site is automatically attributed to them in the genealogy tree.

Replicated websites are essential for: automated lead capture, distributor personal branding, direct-to-consumer product sales, and corporate-consistent marketing without letting each distributor create their own off-brand materials. Our Replicated Website module includes customizable templates, lead management, and SEO-optimized distributor pages.

The genealogy tree is the visual representation of the entire distributor network hierarchy — showing who sponsored whom, placement relationships, team volumes, and ranks at a glance. Our genealogy tree module supports:

• Real-time tree rendering for 1M+ member networks
• Zoom in/out navigation and search by member ID or name
• Color-coded nodes by rank, active/inactive status, and BV
• Multiple tree views: binary tree, unilevel tree, matrix grid, generation layers
• Click-through member profiles with commission history
• Export to PDF/Excel for reports

Explore our dedicated Genealogy Tree MLM Software module page for full details.

The E-wallet (Electronic Wallet) is a built-in digital wallet inside the MLM platform that holds a distributor's accumulated earnings before they request withdrawal. Key features of our e-wallet include:

• Instant commission crediting from all bonus types
• Multi-currency support (150+ fiat + 50+ crypto)
• Withdrawal requests with admin approval workflow
• Internal transfer between registered members
• Wallet-to-purchase: use wallet balance to buy products
• Complete transaction history and balance statements
• Payout via bank transfer, UPI, PayPal, crypto, and more

See our E-wallet System module for full details.

Yes. Our platform includes a comprehensive built-in ecommerce module that fully integrates product sales with the MLM commission engine. Features include:

• Product catalog with categories, variants, images, and descriptions
• Inventory management and stock tracking
• Shopping cart and checkout for distributors and retail customers
• Automatic BV/PV assignment per product (triggers commission calculations)
• Order status tracking and shipping integration
• Distributor replicated product pages
• Wholesale vs. retail pricing tiers

We also support integrations with WooCommerce, Shopify, Magento, and OpenCart for businesses that already have a standalone ecommerce store and want to add an MLM layer on top.

Our admin dashboard provides comprehensive real-time reporting and analytics, including:

• Total network size, new registrations, active vs. inactive members
• Daily/weekly/monthly commission payout reports
• Volume reports per distributor, level, rank, and region
• Top earners leaderboard and rank distribution charts
• Product sales reports (revenue, top products, distributor wise)
• Withdrawal requests and payout status dashboard
• KYC verification status and pending approvals
• Fraud detection alerts and suspicious activity logs
• Custom date-range filtering and CSV/Excel export for all reports

AI MLM software incorporates machine learning and artificial intelligence models to enhance and automate key business operations beyond what traditional rule-based systems can do. Key AI features in our platform include:

• Fraud Detection AI: Real-time anomaly detection for fake signups, commission manipulation, and duplicate accounts
• Churn Prediction: Identifies distributors at risk of becoming inactive so you can intervene with targeted incentives
• Optimal Placement Suggestion: AI recommends best placement positions for new members to maximize team performance
• Sales Forecasting: Predict monthly revenue and commission payout obligations based on historical trends
• Personalized Communication: AI-driven email/SMS triggers based on individual distributor behavior patterns

Explore our dedicated AI MLM Software page for comprehensive feature details.

Yes. Our platform includes native iOS and Android mobile apps for both distributors and administrators. The distributor app includes: real-time commission dashboard, interactive genealogy tree, QR code referral, product catalog and orders, e-wallet management, KYC document upload, team activity feed, push notifications, and biometric login.

The admin mobile app includes: withdrawal approval queue, push notification sender, network analytics, and emergency settings access. Both apps are white-labeled with your company branding and published under your App Store / Play Store accounts. Learn more at our MLM Mobile App page.

Yes. The distributor mobile app features a real-time earnings dashboard that updates within 0–2 seconds of any qualifying event (new member registration, product sale, commission calculation cycle). Distributors can see:

• Today's earnings, this week's, and this month's breakdowns
• Pending vs. approved commissions by bonus type
• E-wallet balance and available withdrawal amount
• Team BV/PV accumulation progress bars
• Rank progress tracker showing distance to next rank
• Live notification when commissions are credited

Yes. The mobile app is fully white-labeled to your company identity. This includes: your company logo, brand colors, app name, splash screen, app icon, and "About" section. The app is published under your own Apple Developer Account and Google Play Console account, so it appears to your distributors as your proprietary company app — with no reference to Global MLM Software.

We handle the full app store submission and review process for you, including responding to Apple/Google review queries, achieving initial approval, and managing subsequent version updates.

Yes. Our MLM mobile app includes an offline mode with smart data caching. When a distributor loses internet connectivity, the app continues to show cached data for key features: genealogy tree (last synced state), recent commission history, product catalog, and team member profiles. Any actions taken while offline (e.g., lead capture, notes) are queued and automatically synced when the connection is restored. This is particularly valuable for distributors operating in regions with unreliable internet connectivity.

Yes. The app includes a one-tap QR code referral system. Each distributor has a unique QR code and referral link. New prospects can scan the QR code directly from the app, which opens the signup/registration page with the distributor's referral code pre-filled. The new member completes registration, KYC, and payment — all from their mobile device.

The recruiting distributor receives an instant push notification and real-time commission credit when the new member's registration is confirmed. This makes in-person recruiting events, product demonstrations, and social media referrals completely seamless.

We release app updates on a rolling basis. Our update schedule includes:

• Security patches: Rolled out within 48 hours of any identified vulnerability
• Bug fixes: Minor updates typically every 2–4 weeks
• Feature updates: Major feature releases on a quarterly basis
• OS compatibility updates: Updated within 30 days of major iOS/Android releases

All updates are managed by our team and pushed to App Store / Play Store. For clients on Professional and Enterprise plans, custom feature requests are prioritized in the quarterly roadmap. There are no additional charges for standard platform updates.

The mobile app supports 15+ languages with in-app language switching. Supported languages include English, Hindi, Arabic (RTL), Spanish, French, Portuguese, Chinese (Simplified), Indonesian, Thai, Vietnamese, Russian, Swahili, and more. Custom language packs can be added for any language upon request. Each distributor can independently select their preferred language from the app settings, regardless of the default language set by the company admin.

Yes. Our platform is fully GDPR (General Data Protection Regulation) compliant for EU-based clients and follows similar data protection standards for other jurisdictions. GDPR compliance features include:

• Explicit consent collection during registration
• Right to be forgotten (data deletion on request)
• Data portability (export personal data in machine-readable format)
• Privacy policy management and version tracking
• Cookie consent management
• Data breach notification system (72-hour alert protocol)
• Role-based data access controls — only authorized staff see personal data

Our platform has a multi-layer anti-fraud engine built specifically for MLM networks, covering:

• Duplicate account detection: Device fingerprinting, IP analysis, and email/phone deduplication
• Self-sponsorship prevention: System detects and blocks circular referral relationships
• Commission manipulation detection: AI monitors unusual commission patterns and flags anomalies
• KYC verification: Identity document verification before first withdrawal
• Withdrawal velocity limits: Configurable daily/weekly payout caps
• Admin approval workflow: Large withdrawal requests require manual review
• Audit trail: Every transaction, login, and admin action is logged immutably

We implement industry-leading encryption standards throughout the platform:

• Data in transit: TLS 1.3 for all API and web communications
• Data at rest: AES-256 encryption for all stored sensitive data (passwords, PII, financial records)
• Password hashing: bcrypt with salt (cost factor 12+)
• API tokens: JWT with short expiry + refresh token rotation
• Payment data: PCI DSS Level 1 compliant — no card data stored on our servers
• Database encryption: Transparent Data Encryption (TDE) on production databases

Yes. Two-Factor Authentication (2FA) is supported across all user types (admin, sub-admin, distributor) via multiple methods:

• TOTP (Google Authenticator / Authy compatible)
• SMS OTP (via configured SMS gateway)
• Email OTP for sensitive actions (password reset, large withdrawals)
• Biometric authentication in the mobile app (Face ID / Fingerprint)

Admins can make 2FA mandatory for all users, or optional per user, or required only for high-risk actions (e.g., withdrawals above a threshold). Login attempt limits and automatic account lockout after failed attempts are also included.

KYC (Know Your Customer) is the process of verifying the identity of your distributors and customers using official government documents. In MLM software, KYC is critical for:

• Regulatory compliance: Many countries require identity verification for businesses making financial payouts
• Anti-money laundering (AML): Prevents fraudsters from using MLM payouts for money laundering
• Preventing duplicate/fake accounts: Each real identity can only have one verified account
• Tax reporting: Verified identities enable accurate 1099/TDS tax reporting where required

Our platform supports document upload (national ID, passport, driving licence), selfie verification, admin review workflow, and integration with third-party KYC verification APIs (Onfido, Jumio, DigiLocker).

Our cloud-hosted platform guarantees a 99.9% uptime SLA (Service Level Agreement), which translates to less than 8.7 hours of downtime per year. For enterprise clients, we offer 99.95% and 99.99% uptime SLAs with dedicated infrastructure.

Our infrastructure features: multi-availability-zone deployment (AWS/Azure), automatic failover, load-balanced application servers, and a 24/7 infrastructure monitoring team. Planned maintenance windows are communicated at least 72 hours in advance and scheduled during minimum-traffic periods. In the unlikely event of an SLA breach, clients receive prorated service credits.

We implement a comprehensive backup strategy for all cloud-hosted clients:

• Database backups: Every 6 hours, retained for 30 days
• Full system snapshots: Daily, retained for 14 days
• Offsite backup replication: Cross-region backup to a geographically separate AWS/Azure region
• Backup encryption: All backups encrypted at rest with AES-256
• Recovery testing: Monthly restoration drills to verify backup integrity
• Recovery time objective (RTO): < 4 hours for full system recovery

Enterprise clients can request Point-in-Time Recovery (PITR) with 1-hour granularity as an add-on service.

We offer multi-channel support tailored to your plan level:

• All Plans: Email support, ticket system, comprehensive knowledge base, video tutorials
• Professional Plans: + Live chat support (business hours), scheduled support calls
• Enterprise Plans: + 24/7 phone support, dedicated account manager, Slack/Teams integration, priority ticket queue

Our support team consists of 50+ engineers and consultants across multiple time zones, enabling fast response regardless of your geography. Average first-response time: < 2 hours on business days, < 4 hours on weekends for Professional and Enterprise clients.

Yes. Every new client receives a comprehensive onboarding and training package:

• Admin training: 4–8 hour guided walkthrough of the full admin panel (settings, commission rules, member management, reports)
• Video library: 50+ recorded tutorial videos covering every feature module
• Distributor training kit: Pre-built video tutorials and PDF guides you can share with your distributors explaining the back-office and mobile app
• Custom training sessions: Available for enterprise clients — live webinars for your leadership team

Training materials are available in English and Hindi, with custom language options available on request.

We use a tiered priority system for issue resolution:

• Critical (P1) — System down / commission not calculating: Initial response within 30 minutes, resolution target within 4 hours — 24/7
• High (P2) — Major feature not working: Response within 2 hours, resolution within 12 hours
• Medium (P3) — Minor functional issue: Response within 4 hours, resolution within 48 hours
• Low (P4) — Enhancement request / cosmetic issue: Included in next scheduled release cycle

These SLA response times apply to Professional and Enterprise clients. Starter plan clients receive standard 24-hour response SLA.

Yes. We offer ongoing custom development services for all clients post-launch. The process for custom feature requests is:

• Submit a feature request via your dedicated account manager or support portal
• Our team provides a scope assessment and effort estimate within 3–5 business days
• Upon approval, the feature enters the development queue with a committed delivery date
• Development, testing, and deployment are managed end-to-end by our team

Enterprise clients have a dedicated development allocation included in their contract. Professional clients can purchase development hours in bundles. All custom code developed for your platform is exclusively yours — it is not shared or reused for other clients.

Yes, for Professional and Enterprise plan clients. Your dedicated account manager is your single point of contact for:

• Project onboarding and go-live coordination
• Escalating and prioritizing support tickets
• Custom development requests and change management
• Quarterly business reviews and platform optimization advice
• Billing and contract management

Starter plan clients are supported by our shared support team, which is accessible via email and the help desk portal. An upgrade to Professional can be done at any time to gain dedicated account management.

If you cancel your subscription, your data is handled with full transparency and in compliance with GDPR:

• 30-day grace period: After cancellation, you have 30 days of read-only access to export all your data
• Full data export: Complete database export in MySQL/CSV format provided on request
• Permanent deletion: After the 30-day grace period, all data is permanently and securely deleted from our servers
• Deletion certificate: Provided upon request confirming complete data removal

We strongly recommend downloading your full data export before the end of the grace period. Our team is available to assist with the data migration to a new system if needed.

Our payment gateway module supports 50+ payment methods across 7 pre-integrated gateways:

• International: PayPal, Stripe, 2Checkout/Verifone
• India: Razorpay, CCAvenue, PayU, Instamojo, UPI (all major apps)
• Cryptocurrency: Coinbase Commerce, BitPay, CoinGate (50+ coins)
• Bank transfers: NEFT, RTGS, IMPS (India), SWIFT (international), ACH (USA)

Additional gateways can be integrated via our payment gateway API adapter. We have built custom integrations for 20+ regional payment providers across Africa, Southeast Asia, the Middle East, and Latin America. Multi-currency processing allows each distributor to transact in their local currency with automatic conversion.

Yes. We offer pre-built integration plugins/connectors for:

• WooCommerce: Sync products, orders, BV/PV values, and trigger commission calculations from WooCommerce sales
• Shopify: Shopify webhook-based integration for order events and customer matching
• Magento 2: Full B2B and B2C integration with MLM back-office
• OpenCart: Order sync and member matching

The integration allows your distributors to sell through your existing ecommerce store while all MLM commission calculations happen automatically in the background. Referral tracking uses unique referral codes or URLs that link each purchase to the correct distributor in the genealogy tree.

Yes. Our platform supports comprehensive cryptocurrency payment processing:

• Accept membership fees and product payments in 50+ cryptocurrencies
• Pay commissions directly to distributor crypto wallets
• Real-time USD/crypto conversion using live price feeds (CoinGecko, CoinMarketCap)
• Smart contract-based automatic payout for Ethereum/BSC/TRON-based networks
• Cold wallet integration for admin treasury management

See our full Cryptocurrency MLM Software page for complete details on blockchain-enabled MLM platforms.

Yes. Via our REST API, you can integrate any CRM system with the MLM back-office. Popular CRM integrations we have implemented include Salesforce, HubSpot, Zoho CRM, Freshsales, and Pipedrive. The integration typically syncs:

• New distributor/lead registrations → CRM contacts
• Rank changes and milestone achievements → CRM opportunities / activities
• Commission earnings → CRM custom fields for analytics
• Inactive distributor alerts → CRM tasks for retention workflows

Our API team can design and implement bi-directional integrations based on your specific CRM workflows. Integration projects typically take 1–3 weeks depending on CRM complexity.

Yes. Our platform includes a comprehensive multi-channel notification engine:

• Email: Integration with SendGrid, Mailchimp, Amazon SES, SMTP. Fully customizable HTML email templates for every event (registration, commission credit, rank up, withdrawal processed, etc.)
• SMS: Integration with Twilio, MSG91, Fast2SMS, and 10+ regional SMS gateways. Two-way SMS support for OTP and alerts
• Push Notifications: Firebase-based push for iOS and Android — personalized, scheduled, and broadcast notifications
• WhatsApp: WhatsApp Business API integration for transactional notifications in markets where WhatsApp is dominant

All notification templates are fully editable by admin, supporting custom branding and personalization tokens (member name, commission amount, rank, etc.).

Yes. Our platform natively supports 150+ fiat currencies and 50+ cryptocurrencies for commission payouts. Multi-currency functionality includes:

• Admin sets the base currency for commission calculations (e.g., USD)
• Each distributor's e-wallet can hold balances in multiple currencies simultaneously
• Live exchange rates via fixer.io / Open Exchange Rates API for real-time conversion
• Admin can lock exchange rates for a billing cycle to prevent mid-cycle fluctuations
• Payout in distributor's local currency via their preferred local payment method
• Full FX conversion audit trail for accounting and tax reporting

Yes. Our platform includes compliance features aligned with major direct selling regulations:

• India (MCA Direct Selling Guidelines 2021): 70% retail rule tracking, buy-back policy, product-focus compliance reporting
• USA (FTC Guidelines): Income disclosure statement generation, earnings disclaimer placement, retail vs. recruitment tracking
• EU/UK (DSA Compliance): Consumer protection disclosures, cooling-off period management
• Malaysia (Direct Sales Act 1993): DSL licensing compliance tracking
• General: Configurable commission capping, maximum payout rules, pyramid scheme prevention checks

We recommend all clients consult with a local legal expert to ensure their specific compensation plan and business practices are compliant with their jurisdiction's regulations. We can provide technical implementations for any compliance requirement.